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I had very unpleasant experience yesterday morning trying to book my oil change appointment, because no one called me back from service department to book one and morning receptionist was rude and unprofessional, however when i called back again later that evening in hope to finally book my appointment i spoke with different receptionist, name Margaret and she saved the day and turned bad review to a good one. Margaret was very professional and understanding, offered her help right away and booked my appointment.This was a true example of a great customer service. Please pass my feedback to Margaret and her manager, and i think she should be an employee of the month because without her this review would be a 1* instead of 5*
a week ago
Recently took my Kia to Plaza for it's 12,000 km servicing. I met with David Nelson in the service department who was knowledgeable and professional. He said the servicing would take about an hour and he was correct. I look forward to working with Plaza Kia for all of my car servicing needs.
a week ago
I had a delightful experience at this location largely thanks to Mack the shuttle bus driver. One of the reasons that I give 5 stars is because of him. His service was fast, reliable, polite, and professional. We were very happy!
a month ago
Before visiting here, I went to many showrooms and private car dealers as I was new to Canada. However, the professionalism shown here was above par. I bought a second hand Toyota Corolla from this place. Got a nice deal and equally a very nice car. Mr. Carl Cushing was the sales person for me. I remember haggling over the price and Carl not budging an inch. However, now after few months I realize that Carl was right. He asked the right price for the right car. Even for my first free oil change, everything was handled very professionally. I look forward to recommending others as well as conducting business with them in future.
4 months ago
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